Board of Advisors
Karen Gomez, Deputy Chief, Operations Center Mission Support, DISA and was the Chief Strategist for ITSM. She has embraced many aspects of Information Technology over a 20+ year career, including international and executive consulting, process engineering, strategic and global
deployment, full life cycle application design/development, organizational redesign and change, resource utilization and management, and ITIL/ITSM thought leadership and training. She draws from the breadth of experience gained in working within diverse industries, and government, including city, county, state and federal.
In the Service Operations realm, Ms. Gomez has led such initiatives as convergence of national disparate multi-location, multi-tool, widely distributed support skill sets into a single concept of operations implementation of a Virtual Service Desk model. Additionally, she spear-headed national and international efforts to establish a new organizational structure, set new standards and operations guidelines, and develop communications, training, transition and implementation plans to merge 79 global Help Desks.
In recent years, Ms. Gomez has also focused on bringing the vision and evolution of the Department of Defense Enterprise Service Management Framework (DESMF) to its’ current status. The DESMF is a confluence of industry best practices, standards and frameworks and is the culmination of broad participation inside and outside the Department of Defense.
Ms. Gomez holds Business Management undergrad with an MBA in Industrial Management and is Master Certified in ITIL v2 and v3 Expert along with the PMP. She has led training and spoken at various venues including the Acropolis, Nice, France the Long Beach Convention center and other national and international forums.
Karen has been active with the Forum since its inception in 2015.