Karen Gomez

Board of Advisors

karem gomez disa desmf
Karen Gomez

Karen Gomez,  Deputy Chief, Operations Center Mission Support, DISA and was the Chief Strategist for ITSM. She has embraced many aspects of Information Technology over a 20+ year career, including international and executive consulting, process engineering, strategic and global

deployment, full life cycle application design/development, organizational redesign and change, resource utilization and management, and ITIL/ITSM thought leadership and training. She draws from the breadth of experience gained in working within diverse industries, and government, including city, county, state and federal.

In the Service Operations realm, Ms. Gomez has led such initiatives as convergence of national disparate multi-location, multi-tool, widely distributed support skill sets into a single concept of operations implementation of a Virtual Service Desk model.  Additionally, she spear-headed national and international efforts to establish a new organizational structure, set new standards and operations guidelines, and develop communications, training, transition and implementation plans to merge 79 global Help Desks.

In recent years, Ms. Gomez has also focused on bringing the vision and evolution of the Department of Defense Enterprise Service Management Framework (DESMF) to its’ current status. The DESMF is a confluence of industry best practices, standards and frameworks and is the culmination of broad participation inside and outside the Department of Defense.

Ms. Gomez holds Business Management undergrad with an MBA in Industrial Management and is Master Certified in ITIL v2 and v3 Expert along with the PMP.  She has led training and spoken at various venues including the Acropolis, Nice, France the Long Beach Convention center and other national and international forums.

Karen has been active with the Forum since its inception in 2015.

DESMF Working Group Brief

Briefing on DESMF Edition III and IV with the working group and Global Forum to Advance Cyber Resilience Charlie Tupitza to lead briefing.

We are briefing our progress to the DESMF working group on 30 June.  Part of our briefing is to suggest areas to be considered in DESMF Edition IV.  DESMF Edition III was signed by the DoD CIO Terry Halvorsen last week.

CRSMAP – DESMF Focus Group

Utilizing the DESMF

CRSMAP DESMF focus group collaborating
An international public and private break out groups at American University.









This focus group has been meeting weekly since November 2016 and collaborates on utilizing the IT Service Management as a foundation for Mission Driven IT Services enabled by Cyber Resilience. The Department of Defense Enterprise Service Management Framework (DESMF) is an example utilizing a basic lexicon.

The photo taken of one of the break out session groups at the inaugural event. The group is creating a Cyber Resilience Service Management Action Plan which contains a common lexicon of terms for cyber resilience, service management, risk management, and project management.  In the near future this will include considerations for DevOps and Agile.

To participate in this group please email-us.


Why Public & Private Organizations Participate

26 February 2016
C Level Interest.
The Global Forum approaches this from the business side of “Resilience” enabling the purpose of services offered and mission of the organization.

Taking advantage of Leadership for Authority: The Forum is in direct support of the Department of Defense Chief Information Officer’s 24 December Directive regarding the DoD Enterprise Service Management Framework (DESMF). The DESMF calls out a basic lexicon for IT Services and we help organizations take advantage of the lexicon in use in both public and private IT Services.

Current Investment Advantage: The Forum represents an approach taking advantage of existing taxpayer and public sector “in common” investments and builds on them. Our cyber resilient best practices are underpinned by this investment. There are over three million people certified and over eight million trained in the basic lexicon of ITIL.  A large portion of IT Service contracts in the federal government call out this lexicon.