Stuart Rance

Board of Advisers

stuart ranceAs the founder and owner of Optimal Service Management Ltd., in the United Kingdom Stuart helps clients improve how they create value for themselves and their customers.

He is the author of the 2011 edition of ITIL® Service Transition and lead author of RESILIA™ Cyber Resilience Best Practice (published in June 2015). He has also written many service management pocket guides and he regularly presents at major public events.

Stuart is a Chartered Fellow of BCS, the Chartered Institute for IT (FBCS CITP) and a Certified Information Systems Security Professional (CISSP).

All areas of IT Service Management, specializing in developing strategy, and planning and implementing improvements to processes and capabilities.
All areas of Information Security Management.

Lisa Hodges

 Board of Advisers

lisa hodges
Lisa Hodges

Owner and principal consultant of Cornerstone Service Management.
Service Management consultant; process improvement evangelist with a passion for training, coaching, and mentoring. Cornerstone delivers consulting, mentoring, accredited certification training, and custom workshops to organizations seeking to improve competitive advantage through superior delivery of technology based services. Industry experience includes higher education, manufacturing, retail, financial services, engineering, and government.

Service Management – ITIL based best practice implementation planning and execution, process maturity assessments, process design and re-engineering, accredited training and certification, custom workshops.

Project management – establishing a PMO, process design and implementation, traditional or Agile/Scrum approach, adopting/adapting to Agile, effective integration of service management and project management practices, training, custom workshops.

Why Public & Private Organizations Participate

26 February 2016
C Level Interest.
The Global Forum approaches this from the business side of “Resilience” enabling the purpose of services offered and mission of the organization.

Taking advantage of Leadership for Authority: The Forum is in direct support of the Department of Defense Chief Information Officer’s 24 December Directive regarding the DoD Enterprise Service Management Framework (DESMF). The DESMF calls out a basic lexicon for IT Services and we help organizations take advantage of the lexicon in use in both public and private IT Services.

Current Investment Advantage: The Forum represents an approach taking advantage of existing taxpayer and public sector “in common” investments and builds on them. Our cyber resilient best practices are underpinned by this investment. There are over three million people certified and over eight million trained in the basic lexicon of ITIL.  A large portion of IT Service contracts in the federal government call out this lexicon.